Patient Billing Information & Payment Options

Customer Service

Do you have a question about your bill? You can reach us several ways by:

Calling Customer Service at 843-792-2311 or 800-598-0624 or

Sending a Billing Inquiry through your MyChart account or

Visiting us in person at 1 Poston Road, Suite 135, Charleston, SC 29407

Insurance Billing

MUSC Health will bill your primary and secondary health care plan on your behalf. However, you are ultimately responsible for the services provided.  You may be billed if your health care plan does not process in a timely manner.  Further follow up with your insurance will be your responsibility.

If you would like information on pricing transparency, please visit the South Carolina Price Point Website.

Self-Pay Collections Process

MUSC will send you monthly statements for any unpaid balances for up to 120 days after treatment. During this 120-day period, we will contact you four times via statements, phone calls, and/or text messages/e‐mails to remind you about your unpaid balance. During this period, you are expected to do one of the following:

If the balance due is unpaid or otherwise unresolved after the 120-day period, your account may be sent to a collection agency for further review. MUSC will send a total of four (4) statements and a Final Notice message prior to sending a patient to collections.

You have the right to receive, upon request, an itemized statement that provides details of charges related to your visit(s). You can request an itemized statement or ask questions by submitting a billing inquiry via your MUSC MyChart account or by calling Customer Service Monday through Friday, from 8 a.m. to 4:30 p.m. by calling 843-792-2311 or 800-598-0624.

Itemized Statement

You have the right to receive, upon request, an itemized statement that provides details of charges related to your visit(s). You can request an itemized statement or ask questions by submitting a billing inquiry via your MUSC MyChart account or by calling Customer Service Monday through Friday, from 8 a.m. to 4:30 p.m. by calling 843-792-2311 or 800-598-0624.

Financial Assistance

If you do not have insurance and cannot afford to pay your bill all at once, MUSC Health will work with you to set up a payment plan.  Please call us at 843-792-2311 or 800-598-0624, or learn more about financial assistance with your bill.

Representatives are available
Monday through Friday from 8 a.m. to 4:30 p.m.

843-792-2311 or 800-598-0624