Visiting Hours and Guidelines
Welcome! Delivery of outstanding patient care and service excellence are our top priorities. In light of this, the MUSC Medical Center promotes and supports a patient- and family-centered care approach, where you and your loved ones are partners in your medical care.
MUSC Medical Center recognizes that open visitation plays an important role in a patient's healing and recovery. Family and friends are welcome to visit often while their loved ones are in the hospital. Please review the following guidelines and visit one of our information desks for additional information.
- On arrival, visitors should check at the information desk or nursing unit to learn if any restrictions apply to the patient they wish to visit.
- Hospitalized patients will be asked to identify a small number of primary support people, who are considered to be the patient's 'family.' Primary support persons are those who normally provide a patient with significant physical, psychological or emotional support. These support people will generally be able to visit at any time during their hospital stay (24 hours a day, 7 days a week). Examples might be a close family member, domestic or same-sex partner, spouse, sibling or best friend.
- It is helpful if patients can choose one person to serve as their 'spokesperson' for visitation. The spokesperson can help relay information to family and friends, manage the patient's visitation preferences, and help coordinate 'switching' of visitors when appropriate.
- Some of our patient rooms are small and too many visitors can make patient care difficult. We appreciate your help in limiting visitors in the room to a manageable number to support the patient's recovery.
- Visits by children should be discussed with the nurse manager. Adults who bring children are responsible for supervising them. Children visitors may not spend the night in the Medical Center. Some units have additional guidelines for children visitors.
- Please wear a guest badge at all times when visiting.
- Please wash hands or use hand sanitizer when you enter and leave patient rooms.
- To help ensure that our patients are not exposed to contagious diseases, children or adults recently exposed to illnesses such as chicken pox, flu, measles, or who are feeling sick, should not visit.
- If your loved one is on 'isolation,' please ask the nurse what special rules may apply.
- At times we may need to limit visitation while patients are in therapy, or for other periods during the day, based on patient needs. Please comply with any visitation restrictions recommended and communicated by the healthcare team, based on the needs of the patient.
- We encourage you to leave all valuables at home or have a family member take them home for you, as the Medical Center is not responsible for lost personal items.
- Please refer to the posted "Family and Visitor Rights and Responsibilities," as all guests must follow Medical Center rules and policies.
- Staff found at information desks throughout the Medical Center can answer any questions you may have and provide you with a copy of our Visitation Policy and/or the Patient Bill of Rights, as well as information regarding parking, local accommodations and campus maps.
Thanks you for spending time with your loved one at MUSC Medical Center!
Each patient family is given two permanent passes from the Admission's Office. Two temporary passes may be obtained from the Information Desk, located at the main University Hospital entrance, the Children's Hospital entrance, and at the Ashley River Tower entrance, Monday through Friday, from 8:30 a.m. until 5 p.m. During non-business hours, temporary passes may be obtained from the Security Desk, also located at the main University Hospital entrance.
Calling patient rooms
Call the MUSC operator at 843-792-2300. You will need the patient's full name (first and last) in order for us to give you their telephone and/or room number. If you would like to obtain any medical information, then you must also have the patient's numerical code. This code is used to protect the privacy of our patients.