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Guest Services and Hotel Information

Our mission

To exceed the expectations of our patients, their families, visitors and staff; offering compassionate support and community resources to enhance the well being of our patients while supporting the emotional and humanitarian needs of their families.

Our team

Guest Services Team

What we do

House Concierges are available to help make the experience at MUSC more comfortable for patients and their family members. We are your liaison to the clinical team, and we are here to guide a patient and family centered approach to your stay. Other concierge services include, but are limited to:

Learn how you can reserve the MUSC Guest House.

  • Information on discount accommodations in the Charleston area
  • Information about the MUSC Hospitals
  • Hospital tours for family members
  • Information about transportation between local hotels and MUSC
  • Information on dining and sight-seeing in Charleston

We have several house concierges in the hospital, so that we can support a large section of the patient population, their friends and family. The grid at the bottom of this page identifies the hours of coverage and contact information for guest relations staff for specific areas of the medical center complex, but all guest services representatives are available to assist all families with hotel accommodations regardless of the service area.

Area of Hospital/Patients




University Hospital

4th floor ICUs

24 hour coverage
Monday - Sunday
(staffing may change slightly during the holidays)



6th Floor & MICU7:30 a.m. - 4:00 p.m.
Monday - Friday

9th & 10th Floor, & Neurosurgical ICU

8:00 a.m. - 4:30 p.m.
Monday - Friday


Wireless 876-6059

7th & 8th Floor7:30 a.m. - 4:00 p.m.792-12241-2015
All floors and Emergency Room

5:00 p.m. - 11:00 p.m.
Tuesday - Friday

8:00 a.m. - 4:30 p.m.
Saturday and Sunday


Children's Hospital

PCICU/Children's Hospital

7:30 a.m. - 4:00 p.m.
Monday - Friday



Hollings Cancer Center

All clinic visits7:30 a.m. - 4:00 p.m.
Monday - Friday

Ashley River Tower (ART)

2nd Floor: DDC Outpatient Clinic7:30 a.m. - 4 p.m.
Monday - Friday
3rd Floor: Heart & Vascular6:30 a.m. - 5:00 p.m.
Monday - Friday
843-876-5705No wireless
3rd Floor: DDC ICU8:00 a.m. - 4:30 p.m.
Monday - Friday
4th Floor: CTICU24 hours a day
Seven days a week
5th Floor: Cardiovascular Inpatient7:00 a.m. - 3:30 p.m.
Monday - Friday
6th Floor: Digestive Disease Center Inpatient7:30 a.m. - 4:00 p.m.843-876-4938843-876-6779
*To page a guest relations representative, dial 792-0590 from outside the hospital, or 2-0590 from within the hospital. Enter the appropriate pager number when prompted. Representatives in ART do not carry pagers, they have wireless phones instead.

Katy Kuder, Guest Services Manager, 792-0858, Pager 1-2804