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Guest Services and Hotel Information

Our mission

To exceed the expectations of our patients, their families, visitors and staff; offering compassionate support and community resources to enhance the well being of our patients while supporting the emotional and humanitarian needs of their families.

Our team

Guest Services Team

What we do

House Concierges are available to help make the experience at MUSC Health more comfortable for patients and their family members. We are your liaison to the clinical team, and we are here to guide a patient and family centered approach to your stay. Other concierge services include, but are limited to:

  • Information on discount accommodations in the Charleston area
  • Information about the MUSC Hospitals
  • Hospital tours for family members
  • Information about transportation between local hotels and MUSC
  • Information on dining and sight-seeing in Charleston


We have several house concierges in the hospital, so that we can support a large section of the patient population, their friends, and family. The grid at the bottom of this page identifies the hours of coverage and contact information for guest relations staff for specific areas of the medical center complex, but all guest services representatives are available to assist all families with hotel accommodations regardless of the service area. To reach the first available concierge, please call 843-876-8456.

Area of Hospital/Patients



Pager ID or Wireless

University Hospital

4th floor ICUs

Monday through Sunday
(staffing may change slightly during the holidays)


Wireless 843-876-8888

6th Floor & MICU7:30 a.m. to 4:00 p.m.
Monday through Friday
843-792-9516Wireless 843-876-8887

9th & 10th Floor, & Neurosurgical ICU

8:00 a.m. to 4:30 p.m.
Monday through Friday


Wireless 843-876-6059

7th & 8th Floor7:30 a.m. to 4:00 p.m.843-792-1224Pager 1-7201
All floors and Emergency Room

5:00 p.m. to 11:00 p.m.
Tuesday through Friday

8:00 a.m. to 4:30 p.m.
Saturday and Sunday

843-792-3122Pager 1-7033

Children's Hospital

PCICU/Children's Hospital

7:30 a.m. to 4:00 p.m.
Monday through Friday


Pager 1-2690

Hollings Cancer Center

All clinic visits7:30 a.m. to 4:00 p.m.
Monday through Friday
843-792-3353Pager 1-3399

Ashley River Tower (ART)

2nd Floor: DDC Outpatient Clinic7:30 a.m. to 4:00 p.m.
Monday through Friday
3rd Floor: Heart & Vascular6:30 a.m. to 5:00 p.m.
Monday through Friday
3rd Floor: DDC ICU8:00 a.m. to 4:30 p.m.
Monday through Friday
4th Floor: CTICU24 hours a day
Seven days a week
5th Floor: Cardiovascular Inpatient7:00 a.m. to 3:30 p.m.
Monday through Friday
6th Floor: Digestive Disease Center Inpatient7:30 a.m. to 4:00 p.m.843-876-4938Wireless:
To reach the first available concierge, call 843-876-8456