Doctor performing doing e-visits and telehealth visits for patients with the flu so they don't have to come into the hospital
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  • Doctor performing doing e-visits and telehealth visits for patients with the flu so they don't have to come into the hospital

    E-visits and video visits bring medical appointments to you

    Get an MUSC provider’s advice and a prescription, if needed, without leaving home, work, vacation, or wherever you are.

Explore MUSC Health E-Visits

E-visits are for current MUSC Health patients – you have to have seen an MUSC Health provider within the past three years. Other than that, they’re really simple. All you need for an e-visit is an internet connection and a MUSC Health MyChart account. Choose from a list of covered conditions, answer a few questions, and usually within an hour, you’ll get a response. The cost is just $25 per visit. 

Explore MUSC Health Video Visits

Video visits are for MUSC and non-MUSC patients. They work like FaceTime or Skype – you see the provider, the provider sees you and you discuss your health issue through a secure video feed. All you need for a video visit is an internet connection and to sign-up for an MUSC Health MyChart account. The cost is just $50 per visit.


What types of conditions are right for Video and E-Visits?

Video visits and e-visits are great for less serious conditions such as skin rashes, allergies, STDs, the flu, jellyfish bites – problems that require medical care but not necessarily a trip to the doctor’s office.

According to the CDC flu cases are on the rise. An e-visit or video visit would limit the virus from spreading.

Telemedicine Options – Urgent Care Services

When a patient needs to be seen for urgent care conditions and either can’t get to their PCP or there aren’t any available appointment slots, there are other MUSC solutions for the patient. Telemedicine options are available through MyChart!

For patients who want to be seen ASAP, the urgent care E-Visits are a great option because they are available 24/7 and are a less expensive choice. For patients who want to see and speak to a provider, the urgent care Video Visits are a fantastic option.

MyChart Website:

Telemedicine Options at a Glance
DescriptionE-VisitsVideo Visits
Technology NeededNo video camera or web cam requiredVideo camera, web cam, or smart phone required
MyChart – through a Web Browser (Internet Explorer, Safari, Google Chrome, Firefox). Can’t do via MyChart app, but can do it on a phone through a web browserMyChart – through a web browser or MyChart app
MyChart new users will need to request an activation code via MyChart website
Cost$25$50; or $25 if a patient has the MUSC Health Plan
Availability24/7M-F, 11am-1pm
ProvidersEmergency Medicine
Family Medicine and Internal Medicine, if the patient has been seen by a provider from that department
Emergency Medicine
CriteriaPatient 18 and older, seen by a MUSC provider in the last 36 monthsMUSC and non-MUSC patients 18 and older; insurance on file
Conditions Treated
  • Allergic Skin Reaction
  • Athlete’s Foot
  • Back Pain
  • Diarrhea
  • Eczema
  • Fever Blister
  • Flu (Influenza)
  • Genital Herpes
  • Gout Attack
  • Heartburn
  • Hemorrhoids
  • Insect Bite
  • Jellyfish Sting
  • Jock Itch
  • Nosebleed
  • Poison Ivy
  • Prescription Refill (10- day supply)
  • Rash
  • Red Eye
  • Ringworm
  • Scabies
  • Seasonal Allergies
  • Sexual Transmitted Infection
  • Shingles
  • Sinus Problems
  • Sunburn
  • Travel Precautions
  • Urinary Problems
  • Vaginal Discharge/Irritation

Common urgent care conditions where the patient would like to visually see the provider or have a conversation with the provider

Ex. Infections, Rash, Pink Eye, Cold/Flu Symptoms, and generally not feeling well

Exclusions: Neither urgent care e-visits nor urgent care video visits are appropriate for specialty care patients

MyChart Questions and Technical Assistance: Call MyChart Support Line at 843-792-3111, or email

E-Visit Questions: Call Emily Sigmon at 843-792-7331.


Online visits are definitely not for severe injuries and illnesses. For those, you need to see your primary care doctor. If it’s an emergency, of course call 9-1-1.

View our short video below to learn more


How to get started with an E-Visit

  • Log in to MUSC Health MyChart
  • You’ll see the e-visit option on the upper left side of your screen. Click it and read the terms and conditions.
  • If you agree to the terms and conditions, complete the e-visit authorization. This is where you will enter credit or debit card information, but your card will not be charged at this point.
  • The next step is to choose which condition you think you’re suffering from a list of about 30 options. (If none of the choices fits, you can cancel the e-visit at this point and call your provider to schedule an in-person appointment.)
  • Enter your pharmacy information
  • Verify your address, insurance information and other details.
  • Choose from a list of symptoms.
  • Submit! You should hear from a provider fairly quickly. The average response time is about an hour.
  • If the provider says an e-visit isn't right for you because you need to see a doctor in person, your $25 e-visit fee will be refunded.


“The turnaround time has been pretty fast. I’ve had doctors respond as quickly as ten minutes, and the longest response time has been 45 minutes.”
Janet Martin, e-visit patient

Changing What's Possible