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Children's Hospital Patient and Family Advisory Council

MUSC Children’s Hospital strives to incorporate principles of family-centered care into every aspect of its practice, recognizing that parents and family members are the main support for their children and the constant in their lives.  The hospital makes every effort to collaborate with families and enhance their control and independence.

The Patient and Family Advisory Council (PFAC), established in 2005, is a partnership of family representatives and Children’s Hospital staff members working together to meet the needs of children and families. The group meets monthly, discussing issues such as patient-care, the environment, and healthcare policies and procedures.  Families provide advice and are part of the decision making process. The main goal is to provide a collaborative environment that will enhance the experience for all patients and families at the Children's Hospital through family-centered care.    

Children's Hospital PFAC Achievements:

Committees: Members serve on hospital committees, including Safety Rounds and Patient Satisfaction groups as well playing an integral role in the design of the new Shawn Jenkins Children's Hospital.

Patient Handbook: Reviewed and revised the Children's Hospital Patient Handbook

Grand Rounds: Members share their stories at pediatric Grand Rounds.

Waiting Rooms: Members gave feedback on waiting rooms and parent lounges

Design and Construction: Members provide feedback and participate in planning of new spaces. Parents have been assigned to the clinical teams as well as a patient experience team for the design of the new Shawn Jenkins Children’s Hospital and Women’s Pavilion.

Hospitality Checklist: Assisted in the formation of a hospitality checklist

Sickle Cell patients: Members advocated to improve pain management protocol for Sickle Cell patients in the Emergency Department.

Children’s Hospital Association (CHA) Advocacy: Members and families participate in the CHA Advocacy Days in Washington D.C.

Institute for Patient and Family Centered Care: Some members have received training sponsored by the Institute for Patient and Family Centered Care.

Support Group: The Parent Partner group was formed and offers emotional support for parents in the neonatal nurseries.

Children's Hospital Chapel: Members provided input for the establishment of the Children's Hospital Chapel, dedicated to Christina Akabidavis, a founding member of the group

Resource Room: A Family Resource Room for all families was established. It is located in Room H7012B on the CH 7E Unit.

Children's Hospital PFAC Meeting Schedule:

The Family Advisory Council meets the third Tuesday of the month at 6:30 p.m.

Contact the Children's Hospital PFAC:

For more information about the Children's Hospital Patient and Family Advisory Council, please email Betsy McMillan, Child Life Manager and Staff Liaison for the PFAC.


MUSC: Commitment to Quality and Safety

2017 Quality & Safety Report