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Availability of Language Services

MUSC Health treats an increasing number of limited English proficient (LEP), deaf, deaf/blind, and hard of hearing patients each year. For them, a visit to the doctor can be confusing and even dangerous without a trained medical interpreter. We are committed to ensuring effective communication between all patients and providers and to providing a high reliability framework for the provision of care throughout the care continuum.

MUSC Health provides interpretation services, 24 hours a day, at no cost to LEP patients during the course of medical treatment and during hospitalization. These services are offered in-person, telephonically, and by video remote interpretation.

In-Person Spanish Translation

MUSC Health provides on-site medical interpretation for patients who speak Spanish, the area of greatest need, 24 hours a day, at our main hospital, Institute of Psychiatry, Hollings Cancer Center, Rutledge Tower, and Ashley River Tower locations. In addition to these locations, several team members have been trained to serve as medical interpreters in their facilities.

Telephonic

Telephonic interpretation is available to patients in over 240 languages on a 24-hour basis. It is easy to access on any phone, and connects providers to interpreters within seconds.

For Patients Who Are Deaf or Hard of Hearing

MUSC Health provides on-site medial interpretation for patients who are deaf or hard of hearing, 24 hours per day, at our main hospital, Institute of Psychiatry, Hollings Cancer Center, Rutledge Tower, and Ashley River Tower locations. In addition to on-site in-person interpretation, MUSC Health provides video remote interpretation (VRI). VRI is a convenient, on-demand interpreting service delivered over a live internet video connection. VRI enables deaf, hard of hearing, and LEP individuals who are NOT in the same location to easily conduct conversations using a remote video interpreter using videophone technology and high-speed internet connection. This service is available 24 hours a day.