Skip Navigation
MUSC mobile menu

Patients & Visitors

Thank you for choosing MUSC Health as your health care provider. We do not take this choice for granted. It is our goal to provide you with the information that you and your family need to feel comfortable as partners and decision-makers in your health care, whether you are with us for outpatient services or inpatient care. We call it "Patient- and Family-Centered Care."

Top of page

 

Patient Information

Children's Surgery Information

This page from MUSCkids.org helps families prepare their children for surgery. It provides tips on what to tell your child about the procedure and lists eating and drinking guidelines before the operation.

Smoking Policy

To provide the highest level of safety to our patients, visitors and staff, MUSC does not allow tobacco use of any kind anywhere on our campus.

Pastoral Care

Pastoral Care Services represents and implements MUSC Medical Center's commitment to the spiritual/religious concerns of patients, families and staff and strives to foster a community that values personal wholeness, interpersonal reconciliation and human dignity.

Internet Access

MUSC Health provides free, wireless services for our patients and visitors. This page describes how you can access the network.

Ethics Consultation Service

Sometimes patients can no longer speak and loved ones are unsure what to do about the patient’s care. Sometimes, the health care team members have different views about the best course of action for the patient’s care. In those situations, as well as for other reasons, the Ethics Consultation Service may help.

Having Surgery?

If you are having surgery at any of our three downtown surgery locations (MUSC main medical center, Ashley River Tower, or Rutledge Tower), this page will provide you with documents in English and Spanish describing what to expect and how to prepare for your surgery. The page also lists maps and directions to each surgery location.

Patient Menu Diet Suggestions

This page provides documents with patient menu suggestions for different types of diets, such as a carbohydrate-counting diet, a low-sodium diet, or a post-transplant diet. There are also documents for pediatric patients.

Pharmacy Information

MUSC Health has four convenient pharmacy locations, as well as a mail-order pharmacy, that can fill prescriptions for patients, employees and family members of employees. In addition, we carry a selection of deeply discounted over-the-counter medications as well as many $4 generic drugs.

Lab Locations

Do you need to have blood drawn or do you need an electrocardiogram? This page will tell you the MUSC Health locations around the Charleston area were you can have those tests performed.

Your Hospital Stay

Find out information about your upcoming stay, such as what to bring, when to arrive, admission locations, and much more.

Patient Rights & Responsibilities

Our patients have the right to considerate, respectful care at all times and under all circumstances. This page outlines those rights as well as your responsibilities as a patient.

Top of page

 

Visitor Information

Visiting Hours & Guidelines

MUSC Health maintains an open visitation policy, but badges are required to be worn by visitors. Find out more information on this page and also find out how to call a patient room.

Contacting a Patient

On this page you will find information for contacting a patient by phone or by mail.

Guest Services & Hotel Information

The mission of Guest Services is to offer compassionate support and community resources to enhance the well being of our patients while supporting the emotional and humanitarian needs of their families.

Smoking Policy

To provide the highest level of safety to our patients, visitors and staff, MUSC does not allow tobacco use of any kind anywhere on our campus.

Internet Access

MUSC Health provides free, wireless services for our patients and visitors. This page describes how you can access the network.

Gift Shop

Gift shops are located in both the Children's Hospital Lobby and at Ashley River Tower. You may also order gifts directly online to be delivered to your loved one's room.

ATM Locations

There are currently six ATM locations throughout the MUSC campus, including machines in the main hospital, the Children's Hospital, and Ashley River Tower.

Pastoral Care

Pastoral Care Services represents and implements MUSC Medical Center's commitment to the spiritual/religious concerns of patients, families and staff and strives to foster a community that values personal wholeness, interpersonal reconciliation and human dignity.

Maps & Parking

Use this page to find all of the MUSC Health locations throughout our community, as well as maps and parking directions for our downtown locations.

Safety & Security

MUSC Public Safety offers an escort program for visitors and staff while they are on our campus. They also maintain our lost and found department.

Top of page

 

Medical Records

Obtaining Medical Records

You can request your medical records through mail, by fax, or in person, after filling out the HIPAA-compliant Authorization Form.

Disclosure of Patient Medical Information

View this page to learn more about the HIPAA federal privacy rules, record retention, copying fees, and other necessary information about obtaining your medical records.

HIPAA-compliant Authorization Form (PDF)

Fill out this form and return it to MUSC Health Information Services to receive your medical records.

Top of page

 

Billing Information

Payment Options

MUSC Health accepts several forms of payment, and you have several options when paying your bill including online, by mail, or in person.

Pay Your Bill Online

You can now pay your MUSC Health bill online.

Financial Assistance

If you are experiencing financial difficulties in paying your bill, you may qualify for a discount.

Frequently Asked Questions

If you have additional questions about billing at MUSC Health, please visit our FAQ page.

Top of page

 

Dining Information

Visitor Dining Options

MUSC provides several dining options in the main hospital, the Ashley River Tower, and the Rutledge Tower.

Patient Dining Options

Eating well during your hospital stay will contribute to a quicker and better recovery. Learn about the dining options available to you while you are a patient with us.

Menus

While you are visiting our hospital, check out the menus for the various dining venues.

Top of page