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  • Quality & Patient Safety

    Quality & Patient Safety

    Our mission is to provide excellence in patient care, teaching, and research in an environment that is respectful of others, adaptive to change and accountable for outcomes. Learn more about our performance measures and what they mean to you and your family.

  • Patient Rights & Responsibilities

    Patient Rights & Responsibilities

    Our patients have the right to considerate, respectful care at all times and under all circumstances. 

  • Locations

    MUSC Locations

    In addition to our downtown Charleston campus, we have many locations throughout the Lowcountry and the state.  We're close to you.

Patients & Visitors

Thank you for choosing MUSC Health as your health care provider.  We do not take this choice for granted.  It is our goal to provide you with the information that you and your family need to feel comfortable as partners and decision-makers in your health care, whether you are with us for outpatient services or inpatient care.  We call it "Patient and Family Centered Care."

Patient and Family Centered Care

It is a change in thinking from serving patients and families to partnering with patients and families.  The core concepts of Patient Family Centered Care are

Respect and Dignity. Health care providers listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.

Information Sharing. Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. 

Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose. 

Collaboration. Patients and families are also included on an institution-wide basis. Health care providers collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

Here are some ways MUSC Health makes working together possible.

The Get Well Network provides interactive educational and entertainment videos and other resources to you at the bedside through the in-room TV, pillow speaker and keyboard in you hospital room.

MyChart offers you a personalized and secure on-line access to portions of your medical records. With MyChart, you can:

  • Communicate with your doctor's office.
  • See your lab and radiology test results.
  • Request prescription refills.
  • View your recent visit information.
  • Keep track of your health.

The MUSC Patient Family Partnership Council, made up of former patients and their caregivers, encourages two-way communication between patients and families, and doctors and staff, in an environment of trust and respect.

The Health Literacy Initiative is helping patients and doctors communicate more effectively by making complex medical issues easier to understand.

The Transparency Initiative is making all kinds of information on clinical outcomes and costs available, so you can make informed decisions about your health care.

The Diversity Initiative is creating a welcoming environment for patients and their families, employees and students.

Interpreter services at the MUSC Medical Center provides foreign language interpreter services 24 hours-a-day at no cost to patients who do not speak English or are deaf or hard of hearing during their course of medical treatment.

Managing your visit to the MUSC Medical Center

The MUSC Medical Center is big, and it can be overwhelming to patients and their family and friends who want to visit them.  Here's information that can get you where you're going and make your visit more enjoyable.

If you are a patient coming into the hospital, here's what you need to know.

Patient dining. You might be surprised to know that you can order room service!

Restaurants. Places for visitors to get a bite to eat.  Everything from Starbucks, pizza, frozen yogurt, Subway sandwiches and burritos to a full service cafeteria.

Patient accounting.  Learn about your bill and ways to manage your payments.

Get your medical records. If you need more complete medical records than what you see in MyChart, you can get them.

Find MUSC offices around Charleston and across the state.

MUSC: Changing What's Possible

 

 

Log in to MUSC MyChart