Billing & Insurance

Have an MUSC Health MyChart Account?

Want to Set Up an MUSC Health MyChart Account?

If you would like to start paying your bills online, you can set up an MUSC Health MyChart Account. In addition to paying your bills, you can send messages back and forth from your providers, review your current list of medications and request refills, and see your lab test results.

Create MyChart Account

Payment can be made through our automated payment service 24 hours a day, 7 days a week. Call us at 844-869-0152 to make a payment. Please have your statement ready.

Payment can be made by sending check, money order or credit card information to the following address. Do not mail cash.

MUSC Health
P.O. Box 23317
New York, NY 10087-3317

To pay with cash in person, visit MUSC Health’s Single Billing Office and you will be directed to where you will make your cash payment.

MUSC Health Single Billing Office
Parkshore Centre
1 Poston Road
Suite 135
Charleston, SC 29407

Walk-in hours are from 9 a.m. to 4:30 p.m. Monday through Friday.

Do you have a question about your bill? You can reach us several ways by:

Calling Customer Service at 843-792-2311 or 800-598-0624 or

Sending a Billing Inquiry through your MyChart account or

Visiting us in person at 1 Poston Road, Suite 135, Charleston, SC 29407

MUSC Health will bill your primary and secondary health care plan on your behalf. However, you are ultimately responsible for the services provided. You may be billed if your health care plan does not process in a timely manner. Further follow up with your insurance will be your responsibility.

If you would like information on pricing transparency, please visit the South Carolina Price Point Website.

MUSC will send you monthly statements for any unpaid balances for up to 120 days after treatment. During this 120-day period, we will contact you four times via statements, phone calls, and/or text messages/e‐mails to remind you about your unpaid balance. During this period, you are expected to do one of the following:

• Pay your bill in full
• Establish an interest-free payment plan
• Apply for financial assistance

If the balance due is unpaid or otherwise unresolved after the 120-day period, your account may be sent to a collection agency for further review. MUSC will send a total of four (4) statements and a Final Notice message prior to sending a patient to collections.

You have the right to receive, upon request, an itemized statement that provides details of charges related to your visit(s). You can request an itemized statement or ask questions by submitting a billing inquiry via your MUSC MyChart account or by calling Customer Service Monday through Friday, from 8 a.m. to 4:30 p.m. by calling 843-792-2311 or 800-598-0624.

You have the right to receive, upon request, an itemized statement that provides details of charges related to your visit(s). You can request an itemized statement or ask questions by submitting a billing inquiry via your MUSC MyChart account or by calling Customer Service Monday through Friday, from 8 a.m. to 4:30 p.m. by calling 843-792-2311 or 800-598-0624.

MUSC Health has locations that fall within the Center of Medicare and Medicaid Services guidelines for provider-based billing. Patients will receive bills from both the physician and from a clinic or department that is part of the hospital. Learn more about provider-based billing and which MUSC Health locations are included.

If you do not have insurance and cannot afford to pay your bill all at once, MUSC Health will work with you to set up a payment plan. Please call us at 843-792-2311 or 800-598-0624, or learn more about financial assistance with your bill.

Representatives are available
Monday through Friday from 8 a.m. to 4:30 p.m.

843-792-2311 or 800-598-0624

You will receive one statement containing both charges.

Following are the out-of-network insurance plans not accepted by MUSC Health (except in case of emergency)*:

Out of State Medicaid Plans
* There are other plans which might be out-of-network with MUSC Health. If you are unsure if your plan is in-network with MUSC Health, please check with your insurance plan before scheduling services.

Find more information about in-network and out-of-network plans.

Our registration, scheduling, and financial counseling staff can assist you in understanding the network status of your insurance. Also, your insurance company can provide that information to you. Please do not hesitate to call customer service if you need help getting in contact with an MUSC representative to help.

A small payment amount, referred to as a visit deposit, will be required from uninsured patients at the time of service. Patients having multiple visits will be required to pay a deposit for each visit.

This is only a deposit, patients will be responsible for all remaining balances and will receive a statement for these balances.

In most cases MUSC Health will act on your behalf to understand the reason for the denial or coverage decision. However, patients are responsible for any charges not paid/covered by their insurance carrier.

Many insurance plans may pay for health care services provided in an outpatient hospital setting differently than those provided in a physician’s office. In a hospital based clinic, your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill. You should check with your insurance carrier if you have any questions regarding your financial responsibility.

No, payment arrangements are for care received in the past. Copay/coinsurance is an agreement between you and your insurance carrier and is expected to be paid at point of service.

Please contact our Customer Service Department at 843-792-2311 or 800-598-0624 if you are unable to pay your bill in full. Our representatives can assist you in determining the right solution in meeting your financial responsibility. If you are uninsured and need assistance with obtaining insurance, MUSC has several ways to provide help:

• No interest payment arrangements.
• Certified Applications Counselors on staff that can assist with the application process for Market Place Insurance.
• A team that will assist you in applying for Medicaid or other sources of funding for your care.
• We have a financial assistance program.

Please login to MUSC Health MyChart.

You will need to reference your Guarantor ID, which is listed on any patient statement.

MUSC Physicians and MUSC Hospital address

MUSC Health
P.O. Box 23317
New York, NY 10087-3317

MUSC Physicians-Primary Care address

MUSC Health
P.O. Box 23317
New York, NY 10087-3317

If the monthly statement cycle was already in production on the date you selected paperless billing, a paper statement will still generate for that month only. You will not receive further paper statements as long as your account balance remains current.

We have several options available to assist you in making a payment. You can pay online through our MyChart system. You can also send payments through the mail or call us directly to make a payment. If you prefer to pay in person you may do so at your appointment, or in our West Ashley office.

MUSC Health Single Billing Office
Parkshore Centre
1 Poston Road
Suite 135
Charleston, SC 29407

Please note: When paying in person you should always be offered a receipt.

Please call 843-792-4873 if you are not given a receipt for your payment.

We can help you calculate your covered and non-covered expense. MUSC offers the services of a financial counselor to patients who need help estimating their insurance covered and out-of-pocket expenses for a wide range of medical and surgical procedures prior to receiving treatment at one of MUSC’s facilities.

Call our Customer Service Department at 843-792-2311 or 800-598-0624 Monday through Friday, 8 a.m. to 4:30 p.m. or send us a secure message 24/7 by accessing MyChart. We also have several commonly asked about services available for self service cost estimation through MyChart.

Below are links to the hospital charge master as required by Medicare under the Requirement for Transparency of Hospital Charges Rule and the standard charges for each diagnosis-related group (DRG) as established under section 1886(d)(4) of the Social Security Act. The intention of the rule is to help patients understand their potential cost estimate and comparisons across facilities.

Hospital charge masters are complex. We do not recommend trying to interpret the lengthy and complicated hospital charge master to determine your out-of-pocket costs. Instead, please call our Customer Service Department at 843-792-2311 or 800-598-0624 Monday through Friday from 8 a.m. to 4:30 p.m. or send us a secure message 24/7 by accessing MyChart to request a cost estimate.