We have created a new MUSC Health statement so that it’s easier for you to understand and pay for your health care. This video offers details on your new statement and how to pay your bill.
No, as of July 1, 2014 the Medical University of South Carolina (MUSC) utilizes a single billing statement for both hospital and provider charges. You will receive one statement containing both charges. However, if your care was received prior to July 1, 2014, you will receive separate statements.
Following are the out-of-network insurance plans not accepted by MUSC Health (except in case of emergency)*:
Medicare Advantage Plans:
* There are other plans which might be out-of-network with MUSC Health. If you are unsure if your plan is in-network with MUSC Health, please check with your insurance plan before scheduling services.
Find more information about in-network and out-of-network plans.
A small payment amount, referred to as a visit deposit, will be required from uninsured patients at the time of service. Patients having multiple visits will be required to pay a deposit for each visit.
This is only a deposit, patients will be responsible for all remaining balances and will receive a statement for these balances.
No, payment arrangements are for care received in the past. Copay/coinsurance is an agreement between you and your insurance carrier and is expected to be paid at point of service.
Many insurance plans may pay for health care services provided in an outpatient hospital setting differently than those provided in a physician’s office. In a hospital based clinic, your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill. You should check with your insurance carrier if you have any questions regarding your financial responsibility.
In most cases MUSC Health will act on your behalf to understand the reason for the denial or coverage decision. However, patients are responsible for any charges not paid/covered by their insurance carrier.
Please contact our Customer Service Department at 843-792-2311 or 800-598-0624 if you are unable to pay your bill in full. Our representatives can assist you in determining the right solution in meeting your financial responsibility. If you are uninsured and need assistance with obtaining insurance, MUSC has several ways to provide help:
Please log in to MUSC Health MyChart.
You will need to reference your Guarantor ID, which is listed on any patient statement. For MUSC Physicians and MUSC Hospital, the address is SBO MUSC Health, PO Box 931736, Atlanta, GA 31193.
For MUSC Physicians-Primary Care the address is Primary Care, PO Box 602997, Charlotte, NC 28275.
Our registration, scheduling, and financial counseling staff can assist you in understanding the network status of your insurance. Also, your insurance company can provide that information to you. Please do not hesitate to call customer service if you need help getting in contact with an MUSC representative to help.
If the monthly statement cycle was already in production on the date you selected paperless billing, a paper statement will still generate for that month only. You will not receive further paper statements as long as your account balance remains current.
We have several options available to assist you in making a payment. You can pay online through our MyChart system. You can also send payments through the mail or call us directly to make a payment. If you prefer to pay in person you may do so at your appointment, or in our West Ashley office at the 1 Poston Road address. Please note: When paying in person you should always be offered a receipt.
Please call 843-792-4873 if you are not given a receipt for your payment.